Most items are handmade or made to order just for you!

*Please allow 7-14 BUSINESS DAYS for processing before your order ships.

*Once shipped, most orders arrive within 3-5 BUSINESS DAYS, depending on the shipping carrier and destination.

*PLEASE NOTE: Processing time and shipping time are separate. During new releases, holidays, or high-volume periods, processing may take a little longer.

*You'll receive tracking info as soon as your order is on its way.

All sales are final.  No exchanges or refunds will be given due to all items being made to order.

You can always contact us for any return questions at themadcrafterandco@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.